pu77 Privacy Policy

1. Introduction

pu77 is committed to protecting the privacy of every Filipino player who uses the pu77 online casino and sportsbook platform. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with the operation of pu77 at pu77.pro.

This Policy applies to all personal data collected through the pu77 website, mobile browser interface, player account system, customer support interactions, and any other channels through which pu77 interacts with players. It applies to all registered players and visitors to the pu77 platform regardless of their location within the Philippines.

This Privacy Policy should be read alongside the pu77 Terms & Conditions, which govern the overall relationship between you and pu77, and the Responsible Gaming policy, which describes how pu77 uses certain data to support player welfare.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, pu77 is the personal information controller responsible for the personal data of players on the pu77 platform.

Any questions, requests, or complaints relating to the processing of your personal data by pu77 should be directed to the contact details above. pu77 will acknowledge data-related requests within five (5) Philippine business days and aim to resolve them within thirty (30) days where reasonably practicable.

3. Personal Data We Collect

pu77 collects personal data in the following categories, limited to what is necessary for the purposes described in this Policy:

3.1 Identity & Registration Data

• Full legal name as it appears on your government-issued Philippine ID;
• Date of birth (used to verify you are at least 21 years of age);
• Gender (where voluntarily provided during registration);
• Nationality and country of residence;
• Government-issued ID number (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS card number).

3.2 Contact Data

• Email address (primary channel for account notifications and support);
• Philippine mobile number;
• Residential address, including barangay, city/municipality, province, and postal code.

3.3 Financial Data

• GCash or PayMaya mobile wallet number;
• Bank account details (BPI, BDO, Metrobank) used for withdrawals — account name and account number only;
• Deposit and withdrawal transaction history on your pu77 account;
• Account balance information in Philippine Pesos (PHP).

3.4 KYC Verification Documents

• Scanned or photographed copies of government-issued Philippine ID documents submitted during the KYC verification process;
• Proof of address documents (e.g., utility bills, bank statements issued within the last three months);
• Selfie or liveness-check images where requested as part of biometric ID verification.

3.5 Platform Usage Data

• Login timestamps, session duration, and device type;
• IP address and approximate geographic location derived from IP;
• Browser type and version;
• Game history, bet amounts, wagering activity, and game preferences;
• Responsible gaming tool usage (deposit limits set, cooling-off periods activated, etc.).

3.6 Communications Data

• Content of messages, emails, and live chat transcripts exchanged with pu77 customer support;
• Survey responses and feedback submitted voluntarily through the pu77 platform.

4. How We Collect Your Data

pu77 collects personal data through the following channels:

5. How We Use Your Personal Data

pu77 uses the personal data it collects for the following purposes:

5.1 Account Management

To create, manage, and maintain your pu77 player account; to authenticate your identity at login; to process password resets and account recovery requests; and to enforce the one-account-per-player rule across the pu77 platform.

5.2 Age and Identity Verification

To verify that you are at least 21 years of age as required under Philippine gambling regulations governing the PAGCOR-regulated online gaming market, and to confirm that your identity matches the registration information provided on your pu77 account.

5.3 Payment Processing

To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank; to reconcile your pu77 account balance; and to return funds to your registered payment method upon withdrawal request or account closure.

5.4 Regulatory Compliance

To fulfil pu77's obligations under Philippine anti-money laundering (AML) regulations, PAGCOR licensing conditions, and the Data Privacy Act of 2012. This includes transaction monitoring, suspicious activity reporting where required, and record retention for regulatory audit purposes.

5.5 Responsible Gaming

To monitor player activity for signs of problem gambling behaviour; to enforce player-set deposit limits, loss limits, and cooling-off periods; and to contact players who may benefit from responsible gaming support. pu77's use of data for responsible gaming purposes is a core player protection obligation and cannot be opted out of.

5.6 Customer Support

To respond to and resolve support enquiries, account disputes, payment issues, and technical complaints submitted by players via email or live chat.

5.7 Security and Fraud Prevention

To detect, investigate, and prevent fraudulent account activity, unauthorised access, bonus abuse, multi-accounting, and other prohibited conduct described in the pu77 Terms & Conditions.

5.8 Platform Improvement

To analyse aggregated, anonymised usage data to improve platform performance, game selection, payment processing speed, and the overall experience for Filipino players across Manila, Cebu, Davao, and beyond.

5.9 Marketing Communications

Where you have explicitly opted in to receive promotional communications, pu77 may send you information about new games, bonuses, sportsbook promotions, and platform updates via email or SMS. You may withdraw your marketing consent at any time by contacting support or using the unsubscribe option in any promotional email.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, pu77 processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the pu77 Terms & Conditions — including account management, payment processing, and KYC verification;
• Legal obligation: Processing required to comply with Philippine AML regulations, PAGCOR licensing requirements, tax reporting obligations, and other applicable laws;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform analytics, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, freely given, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

pu77 may share your personal data with the following categories of recipients:

7.1 Payment Processors

pu77 shares the minimum personal data necessary to process your deposits and withdrawals with GCash, PayMaya, BPI, BDO, and Metrobank. These providers are independent data processors subject to their own privacy frameworks and Philippine financial regulations.

7.2 KYC and Identity Verification Providers

pu77 engages third-party KYC service providers to assist with identity and age verification. These providers receive your KYC documents and verification data solely for the purpose of confirming your identity and returning a verification result to pu77. They are contractually prohibited from using your data for any other purpose.

7.3 Regulatory and Law Enforcement Authorities

pu77 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine authorities where required to do so by law, regulation, court order, or lawful regulatory request. pu77 will notify you of such disclosures where legally permitted to do so.

7.4 Fraud Prevention and Security Services

pu77 uses third-party fraud detection and cybersecurity services that may process limited platform usage data (such as IP addresses and device fingerprints) to identify suspicious activity. These providers act as data processors under pu77's instruction and are bound by data processing agreements.

7.5 Game Content Providers

Game providers whose software is hosted on or integrated into the pu77 platform may receive limited transactional data (such as bet amounts and game session identifiers) necessary to operate their games. Personal identifying data such as your full name or payment details are not shared with game providers.

8. International Data Transfers

Where pu77 engages service providers whose data processing infrastructure is located outside the Philippines — for example, cloud hosting, KYC verification, or cybersecurity services — your personal data may be transferred to and processed in jurisdictions outside the Philippines.

Any such international transfers are conducted subject to the following safeguards:

• pu77 transfers personal data only to service providers in jurisdictions that offer an adequate level of data protection, or
• Where an adequate level of protection is not guaranteed by law alone, pu77 implements appropriate contractual safeguards (such as data processing agreements with standard contractual clauses) to protect your personal data during transfer and processing.

You may request information about the safeguards applied to international transfers of your personal data by contacting pu77 support.

9. Data Retention

pu77 retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following retention guidelines:

Upon expiry of the applicable retention period, pu77 will securely delete or irreversibly anonymise your personal data. Where data is anonymised rather than deleted, it may be retained for statistical analysis without identifying individual players.

10. Cookies & Tracking Technologies

pu77 uses cookies and similar tracking technologies on the pu77 platform. Cookies are small text files stored on your device that help the platform function correctly and allow pu77 to analyse how Filipino players use the platform.

10.1 Essential Cookies

Essential cookies are strictly necessary for the pu77 platform to operate. They include session cookies that maintain your login state, security cookies that protect against cross-site request forgery, and cookies that store your language and currency preferences. Essential cookies cannot be disabled without preventing access to the pu77 platform.

10.2 Analytics Cookies

pu77 uses analytics cookies to collect aggregated, anonymised data about how players navigate the platform — including which pages are visited most frequently, how long sessions last, and which games are most popular. This data is used to improve the pu77 platform experience. You may opt out of analytics cookies through your browser settings.

10.3 Functionality Cookies

Functionality cookies remember your platform preferences — such as recently played games, display settings, and notification preferences — to provide a more personalised experience on pu77. Disabling these cookies will not prevent access to the platform but may reduce the convenience of certain features.

10.4 Managing Cookies

You can manage or delete cookies at any time through your browser settings. Most browsers allow you to block cookies from specific domains, clear stored cookies, or receive a notification before a cookie is stored. Please note that blocking essential cookies will affect your ability to log in and use the pu77 platform.

11. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, registered pu77 players have the following rights with respect to their personal data:

To exercise any of the above rights, please contact pu77 support at [email protected]. pu77 will respond to rights requests within thirty (30) days. Some requests may require identity verification before pu77 can act on them, to ensure data is not disclosed or deleted at the request of an unauthorised party.

12. Children & Minors

If you are a parent or guardian and believe your child has provided personal data to pu77 in contravention of this Policy, please contact pu77 support immediately so that the matter can be investigated and the data removed without delay.

13. Security Measures

pu77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure:

• SSL/TLS encryption for all data in transit between your device and the pu77 platform;
• Encryption at rest for sensitive data stored on pu77 servers, including KYC documents and payment account details;
• Access controls limiting staff access to personal data on a strictly need-to-know basis;
• Two-factor authentication (2FA) options available for player accounts to reduce the risk of unauthorised access;
• Regular security assessments and vulnerability testing of the pu77 platform infrastructure;
• Incident response procedures to detect, contain, and notify affected players and relevant authorities in the event of a personal data breach, in accordance with NPC notification requirements.

While pu77 takes reasonable and appropriate steps to protect your personal data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your pu77 account and to enable 2FA where available.

14. Third-Party Links & Services

The pu77 platform may reference third-party services such as GCash or PayMaya in the context of payment processing. pu77 is not responsible for the privacy practices of third-party platforms or services. When you interact with a third-party payment provider, their own privacy policy governs the handling of your personal data within their system. pu77 encourages players to review the privacy policies of all third-party services they use in connection with their pu77 account.

15. Amendments to This Policy

pu77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, pu77 will notify registered players by email to the address on their account and by displaying a prominent notice on the pu77 platform. The updated Policy will state the new effective date at the top of the document.

Your continued use of the pu77 platform after the effective date of an amended Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how pu77 handles your personal data.

16. Contact & Complaints

For any questions about this Privacy Policy, requests to exercise your data rights, or concerns about how pu77 has handled your personal data, please contact pu77's Data Privacy Officer:

If you are not satisfied with pu77's response to your privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines, which serves as the supervisory authority for data protection matters under Republic Act No. 10173.

For responsible gaming concerns or self-exclusion requests, please visit our Responsible Gaming page for full details on the tools and support available to pu77 players.